Housing Related Support

We do more than provide a range of accommodation. We offer Housing related support to help individuals with more than just accommodation.

We do more than provide a range of safe accommodation for people in need.

We help to remove obstacles and barriers that have led people to be without a home and we build on strengths to help our residents regain control and build resilience for a better future. We do this by offering Housing related support.

HOW TO REFER

When you are a resident of LEAP, you will receive Housing Related Support.  But what is Housing Related Support?  Many people ask us this question, so you are not alone in wanting to understand what it is.

LEAP is a Charity specialised in working with people who are homeless or at risk of homelessness, including individuals, single parents or families, like you, who are facing a crisis in their life and in need of a bit of support to enable them to move forward into independence. LEAP provides that support to help you move on successfully.

The funding for this service is charged through rent, claimable through your Universal Credit or other benefits you may be entitled to claim.

Our Housing Officers can spend on average two hours per week with you or on work that needs to be carried out when you are not there. Part of this includes regular visits to your house and checking on your and the wider household’s well-being.

What does this look like?

When you move into our accommodation, our Housing Officer will set up a Move-On plan with you.  Together your Housing related support will discuss some, or all, of the following:

 

WAYS YOU CAN HELP

Questions & Answers

How long can I live in LEAP accommodation?
LEAP is a short-term accommodation service, which usually means up to a maximum of 2 years.  That does not mean you have to live with LEAP for 2 years, as you may be ready to move on much sooner.
Can I view the accommodation before I decide if it is right for me?
Yes!  When we interview you, we will tell you all about our service and, if you think it might be right for you, we will offer to show you around.  You do not have to take us up on this. The choice is yours.
Is the accommodation furnished?
Maybe!  This depends on which accommodation you are moving into.  Our one-bedroom flats at Adam Heath House are unfurnished, along with our family homes.  That said, we are happy to help you source any furniture you may require.  Our shared houses are all furnished to a good standard.  The only items we don’t supply are bedding and cooking utensils, but we do have donated items for anyone that doesn’t have these essentials.
Does the accommodation have Wi-Fi?
In all our shared accommodation we provide communal Wi-Fi facilities.  As this is not eligible for Housing Benefits, it is charged through our top-up rents which also covers all your gas, electricity and water.

Again, in our one-bedroom flats at Adam Heath House and family homes, you will be responsible for all your own bills and Wi-Fi.  Our Housing Officers will happily help you to arrange any of these.

Can my friends visit me at the house?

Yes! We encourage you to see your friends.  All we ask is that your friends respect your accommodation and you are responsible for making sure they do not break any of the rules of your agreement.  In some of our accommodation, visitors must be over the age of 18 as we are unable to protect children visiting our properties.  Visiting is also restricted to between 9 am and 10 pm, so that you are not affecting the rights of others to live in a peaceful community.

Am I allowed overnight visitors?
Again, this is dependent on where you live.  Most of our shared houses have a no overnight visitor rule and the accommodation is not set up for 2 people to share a bedroom.  However, there may be the opportunity for you to move from a shared house to one of our more independent properties, where this will better suit your needs.
What do I do if there is a problem when staff are not on duty?
LEAP has an Out of Hours On-Call service for any problems that cannot wait until the next working day.  Common reasons for calls are:

  • Maintenance issues: staff will call out a contractor to make the house safe
  • Lost keys: staff would expect you to have looked for them but, if they cannot be found, we would make sure that you are able to gain entry to the house
  • Mental health: you are concerned about your own or someone else’s mental health, we would advise you to call 111 or an ambulance
RESIDENTS' HANDBOOK