Community Relations
LEAP is committed to providing stable and secure accommodation for vulnerable young people who need support and training to gain independent living skills.
Our properties are very ordinary houses in very ordinary streets located in very ordinary communities with very ordinary neighbours and as such we are conscious of the need to promote good relations with our neighbours and to become part of the local community.
The open day for Homer House was an opportunity to meet with the local community and we were delighted that many of our neighbours chose to come, look round the building and meet the staff and clients.
Our clients are made aware of the need to maintain good relationships with our neighbours and to keep noise and disturbance down to a minimum particularly at night.
The houses in Lincoln are all visited daily by Leap Support Workers and out of hours, clients have access to and on-call facility to deal with emergencies.
Homer House is staffed 24hrs a day with on-site evening security.
In the event of a complaint from a neighbour LEAP’s complaint procedure aims to promote conciliation, rather than confrontation wherever possible.
Staff must respond promptly to neighbour complaints and keep full records of incidents and action taken.
Initially staff should try to resolve the complaint informally through meeting the neighbour and talk to the particular service user.
It may also be appropriate to hold a house meeting to discuss the issue.
If this procedure fails to resolve the issue the complainant will be asked to put the complaint formally in writing.
The project manager will then investigate the complaint by holding a meeting with the service user(s) involved, neighbour and relevant staff member within 10 days.
The outcome of that meeting will be recorded in writing and supplied to all parties within 10 working days of the meeting.